Texas-Sized Hospitality – Gene Wolf
Every thing about Texas is larger than life. It is a giant of a state, and it had a giant of a storm. Hurricane Ike was about 600 miles in diameter. It took it over 12 hours from the time it hit until the time it moved out of the area. The city of Houston is unbelievably big too. I landed at Hobby Airport on the south end of the city and am staying at a hotel on the north end of the city about 50 miles away.
However, the biggest thing in Texas is the size of the hearts of the people living there and their hospitality. The folks of CenterPoint Energy (CPE) are fantastic to say the least. We contacted them prior to coming to Houston and asked if it would be possible for us to talk with some of their executives, talk with workers, and visit areas being restored. We explained we did not want to be in the way in any manner; that is when the Texas-sized hospitality kicked in. We were welcomed with open arms and given the run of company. We were told they consider T&D World their magazine (talk about the warm fuzzy feeling – “it doesn’t get any better”). The folks at CPE want to share their story with the industry and help get information to other utilities that might be faced with a future Ike.
CPE is in the midst of one of the biggest restoration projects ever. My friend Doug White, CPE consulting engineer said, “Every employee has stepped up to do whatever is needed to get the system restored. There is a regulatory attorney working loading trucks with the supplies needed by crews in the field. Retired employees have volunteered asking where they are needed. It is an enormous task.”
Doug told me, “CPE has roughly 2.6 million customers in their service area (about 5,000 square miles). After the storm hit, 2.1 million were without power.” CPE ‘pulled the trigger’ Friday when it was certain Ike was heading right for the Houston area calling for help. Roughly 4000 transmission and distribution line workers and 4000 tree trimmers responded to CPE’s request for mutual assistance restoration workers. People are not worrying what hat they wear during the normal work day; they are part of the team now. They are working anywhere from 14-hour plus days to get the power back on for the people in their service territory and then going home to deal with their own storm-related problems.”
It is very humbling to be with these folks. I haven’t met anyone yet I would not consider a hero in this war against the storm aftermath.
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